2nd Pair of Eyes Catalyst
Our 2nd Pair of Eyes Catalyst is focused on rapidly immersing in large, mission-critical programs of scale that are experiencing challenging dynamics later in their lifecycle. Combining our consultants extensive multi-decade experience with our off-the-shelf instrumentation capabilities, we can quickly garner a robust picture of the root causes underlying eleventh hour difficulties. Unlocking the power of our Advisor™ :: Metrics empiricism Capability enhances credibility through the quality of evidence available to support opinions on the identification of program delivery risk. Obviously, turning the lights on needs to happen in days to weeks, not months to years for fiduciaries charged with assurance of outcomes on large-scale technology investments. Therefore, this services package enables our consultants to rapidly integrate our technology into a customers in-flight mission-critical context. Through the vendor agnostic strategy inherent within our technology, we can rapidly “wire onto” your existing workflow management systems through extensive schema mapping facilities. We explore opportunities to shift-left from reactive to proactive risk identification and mitigation that can broaden engagements from reactive audit to proactive outcome assurance. We identify ways to facilitate stickier transformation efforts through continuous and ongoing health monitoring at scale. We reduce manual, labor intensive and often frustrating data collection and interpretation efforts.
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Bringing an end to the game of “whack-a-mole” allows risk and governance and professionals to focus on more value-added analysis, recommendation and remediation activities to deliver better outcomes. We teach your team how pull the thread to interpret our instrumentation so that transformation opportunities related to practice-gaps can be captured. Finally, exploration of our AI capabilities through technologies like predictive analytics, machine learning and inference can reduce the total-cost-of-transformation to ensure that such challenges never happen again.
Instrumentation Connections and Evidence Gathering –
Our experts will instantiate Advisor™ :: Metrics within our cloud SaaS usage model to enable generation of as many of the Key Performance Indicators (KPIs) available off-the-shelf as possible within a short time-box. Through rapid connection to in-place IT delivery infrastructure, made possible through robust schema mapping rules, we can retrieve the raw material necessary to perform a thorough program assessment. Gold-plating of data is discouraged. Instead a pragmatic interpolation is sought where practice gaps are obvious. Other forms of evidence can fill in the blanks to paint the picture of program difficulties and their root causes. These include discrete fireside chats with key stakeholders, digestion of operational program artefacts (including schedules, backlogs, specifications, blueprints, codebases, test suites) and review of organizational strategy, vision, alignment, financial forecasting, OKRs and relevant As-Is / To-be Business Models.
Mission Critical Program Assessment –
Our lead consultants each have over 35 years experience observing varying enterprise contexts and industry verticals. In fact we have engaged with some of the largest IT programs ever executed. With all this experience, we know what patterns to look for, and how to filter out the noise to understand causality. Exposure to the wide variety of customer projects and programs of all shapes and sizes allows us to rapidly contextualize symptoms with known reference classes and case studies. Analyzing integrated metrics across the Value Stream toolset environments affords multiple corroborating points of instrumentation within the inevitable heterogeneous environments that result at enterprise scale. This enhances credibility through the quality of evidence available to support opinions on the identification of program delivery risk. Similarly, aggregating workflow data up to the scale of the enterprise in a coherent manner is an essential ingredient for localizing areas needing attention and sets the stage for future nudges towards a culture of openness and transparency.
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State-of-the-Practice Governance and Metrics Knowledge Transfer –
Backed by deep immersion in the customer context, our consultants build awareness of the opportunities for improvement and nurture the desire to act. Such a guiding coalition, with the knowledge of the state-of-the-art, can lead meaningful and enduring change for the organization. Supported by the robust visibility and credibility offered by the Advisor™ AI Platform, the leverage to scale improvement opportunities across the enterprise can be explored. Through a robust GQM (Goal-Question-Metric) inventory of key performance indicators and powerful visualizations, fiduciaries can select which capabilities can be digested and in which order in a managed rollout of modern practice.
Process Improvement Backlog Enactment –
For customers who wish to immediately right the ship, our consultants stand ready to fulfill an engagement retainer of carefully targeted services. Armed with evidence-based improvement opportunities, applying our change agents in partnership with customer leaders serves as a force multiplier to positively impact the types of large scale programs that are akin to turning a super tanker. The underlying Lean-Agile practices necessary to yield the requisite governance data points are instantiated through training and mentoring on the in-flight program by only our most senior, highly experienced professionals.